Al Jannah Villa Marrakech Booking Terms and Conditions

 Definitions:

“Client” means the client to whom Al Jannah is providing the Services. “Al Jannah ” means S&V Invest Limited, its subsidiaries and any of its subcontractors. “Lead Name” means the first named person on the booking. “Services” means the services the client will receive from Al Jannah .

“Initial Deposit” means deposit/ agreed with the client to hold and secure the dates. This is non-refundable.

“Security deposit” means a refundable security deposit will be take upon final balance payment. This will be of MAD500 per person and will be refunded 7-14 days upon return from your trip – provided any damage has not occurred to the accommodation. This is in place in the event of any damages or breakages that occur during your stay within the villa and its property and car hire

“Data” means Client data to the extent that it relates to their requirements for Services or is necessary for the proper provision of the Services to the Client

“Normal Working Hours” means our drivers need a minimum of 7 hours rest before they start attending to your needs the following day.

Booking with Al Jannah

1. Before travelling to Marrakech, we advise all our clients to visit the United Kingdom Foreign Travel Advice at https://www.gov.uk/foreign-travel-advice/morocco for travel advice. The advice can change, so please check regularly for updates.

2. Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays such as Ramadan, which affects many Muslim countries, may result in a reduction of facilities and entertainment. Regional festivals and events may also take place throughout the year. They can be somewhat chaotic but are generally great fun to be a part of. The appropriate Tourist Offices are happy to supply more detailed information.

Lead name

3. By making a booking, in any form of communication, either by phone, email, WhatsApp, SMS messaging the first named person on the booking agrees on behalf of themselves and all persons detailed on the booking that:

a) he/she has read these terms and conditions and has the authority to and does agree to be bound by them;

b) he/she accepts that it is their responsibility to ensure that members of their party have been provided with these terms and conditions.

b) he/she consents to our use of information in accordance with our Privacy Policy;

c) he/she is over 18 years of age and where placing an order for services with age restrictions declare that he/she and all members of the party are of the appropriate age to purchase those services;

d) he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

e) agrees that the deposit paid to Al Jannah and/or its representatives to secure the date of the booking is non-refundable.

F) agrees to have appropriate travel insurance for all the guests with appropriate cover for all

Deposits

4. All bookings require an initial deposit an amount agreed by Al Jannah (and/or its representatives) and client to hold and secure the dates. This is non-refundable.

5. In addition to the initial deposit, clients are required to provide a security deposit of 500MAD upon arrival to cover any damage to the accommodation. If no damage has occurred, the security deposit will be returned to the client 7-14 days after departure from Marrakech.

Payment

6. Final booking fees may fluctuate depending on the exchange rate at the time of purchase (current period rate 11.5-12.5MAD to £1)

7. Any outstanding balance is required to be paid in full four calendar weeks prior to the date of travel.

Payment methods available;

• S&V Investments Ltd and or its representatives

Bank Name – Barclays

Acc number – 43597628

Sort Code – 20-46-57

Accommodation

8. All villa check-ins are from 2pm (unless prior arrangements have been made)

9. All villa check-out is by 12pm midday (unless prior arrangements have been made)

10. All clients are reminded that all possessions and property they own during their stay in Marrakech are their own responsibility and Al Jannah does not accept any liability for any loses or damages to any property/goods/cash in Marrakech.

11. Drugs and Contraband – All illegal substances and drugs are prohibited within all villas and any client found in possession or in use of these with be asked to leave the villa immediately and without refund.

Cancellation

12. Any cancellations after the initial deposit has been paid but prior to 4 weeks stay will result in a forfeit of the deposit.

13. Any cancellation 4 weeks or less from the date of stay will result in a full balance payment being held towards costs and charges and is not refundable. Once the booking is made the client has entered into a legally binding contract. If the clients cancels, for whatever reason (including medical and weather related) then no refund of the deposit will be due. A holiday cancellation protection plan should be taken out to cover forced cancellations and appropriate travel insurance should be in place to cover all risks.

We recommend and expect that the guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.

Other changes

14. If you wish to make any other change to your booking at any time after our booking confirmation has been issued, we will try but cannot promise to meet your request. On some occasions, if members of a group booking withdraw, there are fixed costs which mean the remaining travelling party must pay more per person. We require your authority in writing before we can make any change. In the event that any change is requested in relation to a group booking we require the authority in writing of the lead name before we can make the change.

15. In the above case, an administration charge will be payable of £30 per person where your request is received by us 60 days or more prior to your date of departure and £50 per person where the request is received less than 60 days prior to your date of departure. This charge is non-refundable.

16. We will not pay compensation or accept any liability where any change is due to circumstances outside of our reasonable control, including (without limitation) any strikes, lockouts or other industrial action; labour disputes; acts of God; war; riot; civil commotion; malicious damage; compliance with any law or governmental order, rule regulation or direction; impossibility of the use of any means of public or private transport or any action of any government or regulatory body; accident; break-down of plant and machinery; fire; flood or storm; other adverse weather conditions (including heavy rainfall, hail, snow, fog or frost) affecting any airport, port or any other transport link, embarkation or disembarkation point and their operation; flight delays; other matters affecting air traffic control (including failure of equipment, systems and software); siege; acts of terrorism; police or security alerts or precautionary measures take.

Special requirements

17. If you have any special requirements (dietary or otherwise) you must inform us of these at the time of booking so that we can pass these onto our third-party service providers. We cannot guarantee that your requirements will be met, however, and we are not liable to you in the event that your wishes are not met.

Your responsibility

18. It is your responsibility to ensure that you and everyone travelling with you have valid passports, appropriate visas and vaccinations.

19. You must be fully insured for your holiday and must make sure that all of the activities which you will be carrying out are covered by such insurance.

20. You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before you book your holiday or, if newly diagnosed, before your due date of departure so that we can pass these details on to our third-party service providers in good time. We are not in any circumstances liable if the third-party service provider cannot accommodate your requirements as a result of any medical condition or disability.

21. You are responsible for your behaviour and that of your party. We and our third party service providers reserve the right to refuse your booking or remove you and/or any member of your party from any transport, accommodation if you or any member of your party is under the influence of recreational drugs; if you are or we reasonably believe that you are in unlawful possession of drugs; or are behaving violently, disruptively, dangerously or irresponsibly or in any manner whatsoever which presents a risk to others or is causing a nuisance or annoyance to others. No refund will be given, or compensation paid, and no costs or expenses for which you become liable or which are incurred by you will be made by us or be recoverable by you from us in such circumstances.

Damages and behaviour

22. In the event of any damage or breakage that may occur, Al Jannah will seek to reimburse all costs through the initial security deposit provided. In the event of the security deposit being below damage or breakage costs, Al Jannah would seek Immediate reimbursement.

Our commitment to you

23. At Al Jannah we pride ourselves on delivering a premium, luxury experience to all our clients. Client satisfaction is at the heart of what we do and we commit to ensuring that you experience the best that Marrakech has to offer.

24. We are not liable to you where our failure or the improper performance of any of our obligations to you is due to:

• any fault or failure of you or of any member of your party

• any fault or failure of any third party unconnected with us and the provision of the

services for which you have contracted with us to provide which are unforeseeable or unavoidable

• circumstances beyond our or beyond our third-party service providers reasonable control.

25. Our third-party service providers and our local representatives are instructed not to act as our agents in booking any alternative activities other than those approved and offered by us and which you have purchased directly from us. Any assistance they may offer at your request in relation to such activities does not imply they have acted as our agent or with our authority or approval. We are not responsible for such activities and have no liability to you in respect of any of them.

Complaints

26. Despite our best endeavours to ensure your holiday runs as smoothly as possible, problems can occur. If you do experience difficulties that cannot be dealt with at the time by the Ground Manager, then please contact (where applicable) our office.

27. We will be unable to help if you only mention the issue on your return from holiday. During your holiday, you can reach us by email, WhatsApp ,SMS or phone.

Emergency

28. If you have a medical emergency, you must notify your travel insurance providers on their 24-hour emergency telephone number (which should be visible on the cover note).

Data

29.By making a booking with us, we will process the personal information we receive from you (about you and the people travelling with you), in the following ways: to enable us to arrange the travel services you have booked (which will include passing your information to third party service providers, such as villa owners, hoteliers and our technology partners to administer the services we provide, and may involve sending your information to countries that don’t have an equal level of privacy legislation to that in the UK); for our own market research and analysis purposes; for improving customer service; for the detection and prevention of fraud or other crime (which may include providing your information to organisations such as banks and credit card companies, or the police); for compliance with legal requirements (which will include passing your information to public authorities such as customs and immigration) and for marketing contact by means of email, post, SMS and/or telephone if you’ve agreed we can, or if we’re providing you with offers and  information on similar products and services to those you have purchased (and you haven’t have opted out of such marketing at the time of booking).

30. We may need to collect information from you (or the people travelling with you), that is sensitive personal data because it relates to a medical condition or dietary requirement. When you give us this information you agree to allow us to process this and pass this to our third-party service providers where necessary to make the arrangements you require.

31. Telephone calls to us may be recorded for training and quality purposes and for preventing/ detecting crime. If you’ve booked with us via our website, or if you’ve chosen for us to contact you by email, we’ll use the email address you’ve provided to send you your travel documentation. We’re entitled to assume that the email address you’ve provided is correct and that you understand and accept the risks associated with using this form of communication.

Al Jannah Disclaimer

32.We try to ensure that the information contained on our website and in our promotional material is accurate and up to date. However, third party service providers can change, and errors can regrettably occur. We reserve the right to amend and/or give notice to any significant changes at the time of booking and recommend that you undertake a level of independent research or speak to one of our trained sales advisors should you wish to clarify any information.

By providing a deposit to Al Jannah or its representatives you and members of your party are agreeing to abide by these terms and conditions.

                                    Al Jannah Booking Terms and Conditions

 Definitions:

“Client” means the client to whom Al Jannah is providing the Services.”Al Jannah ” means S&V Invest Limited, its subsidiaries and any of its subcontractors.

“Lead Name” means the first named person on the booking.

“Services” means the services the client will receive from Al Jannah .

 “Initial Deposit” means deposit/ agreed with the client to hold and secure the dates. This is

non-refundable.

“Security deposit” means a refundable security deposit will be take upon final balance

payment. This will be of MAD500 per person and will be refunded 7-14 days upon return

from your trip – provided any damage has not occurred to the accommodation. This is in

place in the event of any damages or breakages that occur during your stay within the villa

and its property and car hire

“Data” means Client data to the extent that it relates to their requirements for Services or is

necessary for the proper provision of the Services to the Client

“Normal Working Hours” means our drivers need a minimum of 7 hours rest before they start

attending to your needs the following day.

Booking with Al Jannah

1. Before travelling to Marrakech, we advise all our clients to visit the United Kingdom

Foreign Travel Advice at https://www.gov.uk/foreign-travel-advice/morocco for travel

advice. The advice can change, so please check regularly for updates.

2. Virtually all countries have public holidays, religious or otherwise. The festivities

may temporarily disrupt your holiday and some religious holidays such as

Ramadan, which affects many Muslim countries, may result in a reduction of

facilities and entertainment. Regional festivals and events may also take place

throughout the year. They can be somewhat chaotic but are generally great fun to

be a part of. The appropriate Tourist Offices are happy to supply more detailed

information.

Lead name

3. By making a booking, in any form of communication, either by phone, email, WhatsApp, SMS messaging the first named person on the booking agrees on behalf of

themselves and all persons detailed on the booking that:

a) he/she has read these terms and conditions and has the authority to and does

agree to be bound by them;

b) he/she accepts that it is their responsibility to ensure that members of their party

have been provided with these terms and conditions.

b) he/she consents to our use of information in accordance with our Privacy Policy;

c) he/she is over 18 years of age and where placing an order for services with age

restrictions declare that he/she and all members of the party are of the appropriate

age to purchase those services;

d) he/she accepts financial responsibility for payment of the booking on behalf of all

persons detailed on the booking.

e) agrees that the deposit paid to Al Jannah and/or its representatives to secure the date of the booking is non-refundable.

F) agrees to have appropriate travel insurance for all the guests with appropriate cover for all

Deposits

4. All bookings require an initial deposit an amount agreed by Al Jannah (and/or its representatives) and client to hold and secure the dates. This is non-refundable.

5. In addition to the initial deposit, clients are required to provide a security deposit of

500MAD upon arrival to cover any damage to the accommodation. If no damage has

occurred, the security deposit will be returned to the client 7-14 days after departure

from Marrakech.

Payment

6. Final booking fees may fluctuate depending on the exchange rate at the time of

purchase (current period rate 11.5-12.5MAD to £1)

7. Any outstanding balance is required to be paid in full four calendar weeks prior to the

date of travel.

Payment methods available;

• S&V Investments Ltd and or its representatives

Bank Name – Barclays

Acc number – 43597628

Sort Code – 20-46-57

Accommodation

8. All villa check-ins are from 2pm (unless prior arrangements have been made)

9. All villa check-out is by 12pm midday (unless prior arrangements have been made)

10. All clients are reminded that all possessions and property they own during their stay

in Marrakech are their own responsibility and Al Jannah does not accept

any liability for any loses or damages to any property/goods/cash in Marrakech.

11. Drugs and Contraband – All illegal substances and drugs are prohibited within all

villas and any client found in possession or in use of these with be asked to leave the

villa immediately and without refund.

Cancellation

12. Any cancellations after the initial deposit has been paid but prior to 4 weeks stay will

result in a forfeit of the deposit.

13. Any cancellation 4 weeks or less from the date of stay will result in a full balance

payment being held towards costs and charges and is not refundable.

Once the booking is made the client has entered into a legally binding contract. If the clients cancels, for whatever reason (including medical and weather related) then no refund of the deposit will be due. A holiday cancellation protection plan should be taken out to cover forced cancellations and appropriate travel insurance should be in place to cover all risks.

We recommend and expect that the guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.

Other changes

14. If you wish to make any other change to your booking at any time after our booking

confirmation has been issued, we will try but cannot promise to meet your request.

On some occasions, if members of a group booking withdraw, there are fixed costs

which mean the remaining travelling party must pay more per person. We require

your authority in writing before we can make any change. In the event that any

change is requested in relation to a group booking we require the authority in writing

of the lead name before we can make the change.

15. In the above case, an administration charge will be payable of £30 per person where

your request is received by us 60 days or more prior to your date of departure and

£50 per person where the request is received less than 60 days prior to your date of

departure. This charge is non-refundable.

16. We will not pay compensation or accept any liability where any change is due to

circumstances outside of our reasonable control, including (without limitation) any

strikes, lockouts or other industrial action; labour disputes; acts of God; war; riot; civil

commotion; malicious damage; compliance with any law or governmental order, rule

regulation or direction; impossibility of the use of any means of public or private

transport or any action of any government or regulatory body; accident; break-down

of plant and machinery; fire; flood or storm; other adverse weather conditions

(including heavy rainfall, hail, snow, fog or frost) affecting any airport, port or any

other transport link, embarkation or disembarkation point and their operation; flight

delays; other matters affecting air traffic control (including failure of equipment,

systems and software); siege; acts of terrorism; police or security alerts or

precautionary measures take.

Special requirements

17. If you have any special requirements (dietary or otherwise) you must inform us of

these at the time of booking so that we can pass these onto our third-party service

providers. We cannot guarantee that your requirements will be met, however, and we

are not liable to you in the event that your wishes are not met.

Your responsibility

18. It is your responsibility to ensure that you and everyone travelling with you have valid

passports, appropriate visas and vaccinations.

19. You must be fully insured for your holiday and must make sure that all of the

activities which you will be carrying out are covered by such insurance.

20. You are responsible for ensuring that any existing medical conditions or disabilities

which may require assistance are declared to us before you book your holiday or, if

newly diagnosed, before your due date of departure so that we can pass these

details on to our third-party service providers in good time. We are not in any

circumstances liable if the third-party service provider cannot accommodate your

requirements as a result of any medical condition or disability.

21. You are responsible for your behaviour and that of your party. We and our third party

service providers reserve the right to refuse your booking or remove you and/or any

member of your party from any transport, accommodation if you or any member of

your party is under the influence of recreational drugs; if you are or we reasonably

believe that you are in unlawful possession of drugs; or are behaving violently,

disruptively, dangerously or irresponsibly or in any manner whatsoever which

presents a risk to others or is causing a nuisance or annoyance to others. No refund

will be given, or compensation paid, and no costs or expenses for which you become

liable or which are incurred by you will be made by us or be recoverable by you from

us in such circumstances.

Damages and behaviour

22. In the event of any damage or breakage that may occur, Al Jannah will

seek to reimburse all costs through the initial security deposit provided. In the event

of the security deposit being below damage or breakage costs, Al Jannah

would seek Immediate reimbursement.

Our commitment to you

23. At Al Jannah we pride ourselves on delivering a premium, luxury

experience to all our clients. Client satisfaction is at the heart of what we do and we

commit to ensuring that you experience the best that Marrakech has to offer.

24. We are not liable to you where our failure or the improper performance of any of our

obligations to you is due to:

• any fault or failure of you or of any member of your party

• any fault or failure of any third party unconnected with us and the provision of the

services for which you have contracted with us to provide which are unforeseeable or

unavoidable

• circumstances beyond our or beyond our third-party service providers reasonable

control.

25. Our third-party service providers and our local representatives are instructed not to

act as our agents in booking any alternative activities other than those approved and

offered by us and which you have purchased directly from us. Any assistance they

may offer at your request in relation to such activities does not imply they have acted

as our agent or with our authority or approval. We are not responsible for such

activities and have no liability to you in respect of any of them.

Complaints

26. Despite our best endeavours to ensure your holiday runs as smoothly as possible,

problems can occur. If you do experience difficulties that cannot be dealt with at the

time by the Ground Manager, then please contact (where applicable) our office.

27. We will be unable to help if you only mention the issue on your return from holiday.

During your holiday, you can reach us by email, WhatsApp ,SMS or phone.

Emergency

28. If you have a medical emergency, you must notify your travel insurance providers on

their 24-hour emergency telephone number (which should be visible on the cover

note).

Data

29.By making a booking with us, we will process the personal information we receive

from you (about you and the people travelling with you), in the following ways: to

enable us to arrange the travel services you have booked (which will include passing

your information to third party service providers, such as villa owners, hoteliers and

our technology partners to administer the services we provide, and may involve

sending your information to countries that don’t have an equal level of privacy

legislation to that in the UK); for our own market research and analysis purposes; for

improving customer service; for the detection and prevention of fraud or other crime

(which may include providing your information to organisations such as banks and

credit card companies, or the police); for compliance with legal requirements (which

will include passing your information to public authorities such as customs and

immigration) and for marketing contact by means of email, post, SMS and/or

telephone if you’ve agreed we can, or if we’re providing you with offers and

information on similar products and services to those you have purchased (and you

haven’t have opted out of such marketing at the time of booking).

30. We may need to collect information from you (or the people travelling with you), that

is sensitive personal data because it relates to a medical condition or dietary

requirement. When you give us this information you agree to allow us to process this

and pass this to our third-party service providers where necessary to make the

arrangements you require.

31. Telephone calls to us may be recorded for training and quality purposes and for

preventing/ detecting crime. If you’ve booked with us via our website, or if you’ve

chosen for us to contact you by email, we’ll use the email address you’ve provided to

send you your travel documentation. We’re entitled to assume that the email address

you’ve provided is correct and that you understand and accept the risks associated

with using this form of communication.

Al Jannah Disclaimer

32.We try to ensure that the information contained on our website and in our

promotional material is accurate and up to date. However, third party service

providers can change, and errors can regrettably occur. We reserve the right to

amend and/or give notice to any significant changes at the time of booking and

recommend that you undertake a level of independent research or speak to one of

our trained sales advisors should you wish to clarify any information.

By providing a deposit to Al Jannah or its representatives you and members of your party are

agreeing

to abide by these terms and conditions.

                                    Al Jannah Booking Terms and Conditions

 Definitions:

“Client” means the client to whom Al Jannah is providing the Services.

“Al Jannah ” means S&V Invest Limited, its subsidiaries and any of its

subcontractors.

“Lead Name” means the first named person on the booking.

“Services” means the services the client will receive from Al Jannah .

 “Initial Deposit” means deposit/ agreed with the client to hold and secure the dates. This is

non-refundable.

“Security deposit” means a refundable security deposit will be take upon final balance

payment. This will be of MAD500 per person and will be refunded 7-14 days upon return

from your trip – provided any damage has not occurred to the accommodation. This is in

place in the event of any damages or breakages that occur during your stay within the villa

and its property and car hire

“Data” means Client data to the extent that it relates to their requirements for Services or is

necessary for the proper provision of the Services to the Client

“Normal Working Hours” means our drivers need a minimum of 7 hours rest before they start

attending to your needs the following day.

Booking with Al Jannah

1. Before travelling to Marrakech, we advise all our clients to visit the United Kingdom

Foreign Travel Advice at https://www.gov.uk/foreign-travel-advice/morocco for travel

advice. The advice can change, so please check regularly for updates.

2. Virtually all countries have public holidays, religious or otherwise. The festivities

may temporarily disrupt your holiday and some religious holidays such as

Ramadan, which affects many Muslim countries, may result in a reduction of

facilities and entertainment. Regional festivals and events may also take place

throughout the year. They can be somewhat chaotic but are generally great fun to

be a part of. The appropriate Tourist Offices are happy to supply more detailed

information.

Lead name

3. By making a booking, in any form of communication, either by phone, email, WhatsApp, SMS messaging the first named person on the booking agrees on behalf of

themselves and all persons detailed on the booking that:

a) he/she has read these terms and conditions and has the authority to and does

agree to be bound by them;

b) he/she accepts that it is their responsibility to ensure that members of their party

have been provided with these terms and conditions.

b) he/she consents to our use of information in accordance with our Privacy Policy;

c) he/she is over 18 years of age and where placing an order for services with age

restrictions declare that he/she and all members of the party are of the appropriate

age to purchase those services;

d) he/she accepts financial responsibility for payment of the booking on behalf of all

persons detailed on the booking.

e) agrees that the deposit paid to Al Jannah and/or its representatives to secure the date of the booking is non-refundable.

F) agrees to have appropriate travel insurance for all the guests with appropriate cover for all

Deposits

4. All bookings require an initial deposit an amount agreed by Al Jannah (and/or its representatives) and client to hold and secure the dates. This is non-refundable.

5. In addition to the initial deposit, clients are required to provide a security deposit of

500MAD upon arrival to cover any damage to the accommodation. If no damage has

occurred, the security deposit will be returned to the client 7-14 days after departure

from Marrakech.

Payment

6. Final booking fees may fluctuate depending on the exchange rate at the time of

purchase (current period rate 11.5-12.5MAD to £1)

7. Any outstanding balance is required to be paid in full four calendar weeks prior to the

date of travel.

Payment methods available;

• S&V Investments Ltd and or its representatives

Bank Name – Barclays

Acc number – 43597628

Sort Code – 20-46-57

Accommodation

8. All villa check-ins are from 2pm (unless prior arrangements have been made)

9. All villa check-out is by 12pm midday (unless prior arrangements have been made)

10. All clients are reminded that all possessions and property they own during their stay

in Marrakech are their own responsibility and Al Jannah does not accept

any liability for any loses or damages to any property/goods/cash in Marrakech.

11. Drugs and Contraband – All illegal substances and drugs are prohibited within all

villas and any client found in possession or in use of these with be asked to leave the

villa immediately and without refund.

Cancellation

12. Any cancellations after the initial deposit has been paid but prior to 4 weeks stay will

result in a forfeit of the deposit.

13. Any cancellation 4 weeks or less from the date of stay will result in a full balance

payment being held towards costs and charges and is not refundable.

Once the booking is made the client has entered into a legally binding contract. If the clients cancels, for whatever reason (including medical and weather related) then no refund of the deposit will be due. A holiday cancellation protection plan should be taken out to cover forced cancellations and appropriate travel insurance should be in place to cover all risks.

We recommend and expect that the guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.

Other changes

14. If you wish to make any other change to your booking at any time after our booking

confirmation has been issued, we will try but cannot promise to meet your request.

On some occasions, if members of a group booking withdraw, there are fixed costs

which mean the remaining travelling party must pay more per person. We require

your authority in writing before we can make any change. In the event that any

change is requested in relation to a group booking we require the authority in writing

of the lead name before we can make the change.

15. In the above case, an administration charge will be payable of £30 per person where

your request is received by us 60 days or more prior to your date of departure and

£50 per person where the request is received less than 60 days prior to your date of

departure. This charge is non-refundable.

16. We will not pay compensation or accept any liability where any change is due to

circumstances outside of our reasonable control, including (without limitation) any

strikes, lockouts or other industrial action; labour disputes; acts of God; war; riot; civil

commotion; malicious damage; compliance with any law or governmental order, rule

regulation or direction; impossibility of the use of any means of public or private

transport or any action of any government or regulatory body; accident; break-down

of plant and machinery; fire; flood or storm; other adverse weather conditions

(including heavy rainfall, hail, snow, fog or frost) affecting any airport, port or any

other transport link, embarkation or disembarkation point and their operation; flight

delays; other matters affecting air traffic control (including failure of equipment,

systems and software); siege; acts of terrorism; police or security alerts or

precautionary measures take.

Special requirements

17. If you have any special requirements (dietary or otherwise) you must inform us of

these at the time of booking so that we can pass these onto our third-party service

providers. We cannot guarantee that your requirements will be met, however, and we

are not liable to you in the event that your wishes are not met.

Your responsibility

18. It is your responsibility to ensure that you and everyone travelling with you have valid

passports, appropriate visas and vaccinations.

19. You must be fully insured for your holiday and must make sure that all of the

activities which you will be carrying out are covered by such insurance.

20. You are responsible for ensuring that any existing medical conditions or disabilities

which may require assistance are declared to us before you book your holiday or, if

newly diagnosed, before your due date of departure so that we can pass these

details on to our third-party service providers in good time. We are not in any

circumstances liable if the third-party service provider cannot accommodate your

requirements as a result of any medical condition or disability.

21. You are responsible for your behaviour and that of your party. We and our third party

service providers reserve the right to refuse your booking or remove you and/or any

member of your party from any transport, accommodation if you or any member of

your party is under the influence of recreational drugs; if you are or we reasonably

believe that you are in unlawful possession of drugs; or are behaving violently,

disruptively, dangerously or irresponsibly or in any manner whatsoever which

presents a risk to others or is causing a nuisance or annoyance to others. No refund

will be given, or compensation paid, and no costs or expenses for which you become

liable or which are incurred by you will be made by us or be recoverable by you from

us in such circumstances.

Damages and behaviour

22. In the event of any damage or breakage that may occur, Al Jannah  will

seek to reimburse all costs through the initial security deposit provided. In the event

of the security deposit being below damage or breakage costs, Al Jannah

would seek Immediate reimbursement.

Our commitment to you

23. At Al Jannah we pride ourselves on delivering a premium, luxury

experience to all our clients. Client satisfaction is at the heart of what we do and we

commit to ensuring that you experience the best that Marrakech has to offer.

24. We are not liable to you where our failure or the improper performance of any of our

obligations to you is due to:

• any fault or failure of you or of any member of your party

• any fault or failure of any third party unconnected with us and the provision of the

services for which you have contracted with us to provide which are unforeseeable or

unavoidable

• circumstances beyond our or beyond our third-party service providers reasonable

control.

25. Our third-party service providers and our local representatives are instructed not to

act as our agents in booking any alternative activities other than those approved and

offered by us and which you have purchased directly from us. Any assistance they

may offer at your request in relation to such activities does not imply they have acted

as our agent or with our authority or approval. We are not responsible for such

activities and have no liability to you in respect of any of them.

Complaints

26. Despite our best endeavours to ensure your holiday runs as smoothly as possible,

problems can occur. If you do experience difficulties that cannot be dealt with at the

time by the Ground Manager, then please contact (where applicable) our office.

27. We will be unable to help if you only mention the issue on your return from holiday.

During your holiday, you can reach us by email, WhatsApp ,SMS or phone.

Emergency

28. If you have a medical emergency, you must notify your travel insurance providers on

their 24-hour emergency telephone number (which should be visible on the cover

note).

Data

29.By making a booking with us, we will process the personal information we receive

from you (about you and the people travelling with you), in the following ways: to

enable us to arrange the travel services you have booked (which will include passing

your information to third party service providers, such as villa owners, hoteliers and

our technology partners to administer the services we provide, and may involve

sending your information to countries that don’t have an equal level of privacy

legislation to that in the UK); for our own market research and analysis purposes; for

improving customer service; for the detection and prevention of fraud or other crime

(which may include providing your information to organisations such as banks and

credit card companies, or the police); for compliance with legal requirements (which

will include passing your information to public authorities such as customs and

immigration) and for marketing contact by means of email, post, SMS and/or

telephone if you’ve agreed we can, or if we’re providing you with offers and

information on similar products and services to those you have purchased (and you

haven’t have opted out of such marketing at the time of booking).

30. We may need to collect information from you (or the people travelling with you), that

is sensitive personal data because it relates to a medical condition or dietary

requirement. When you give us this information you agree to allow us to process this

and pass this to our third-party service providers where necessary to make the

arrangements you require.

31. Telephone calls to us may be recorded for training and quality purposes and for

preventing/ detecting crime. If you’ve booked with us via our website, or if you’ve

chosen for us to contact you by email, we’ll use the email address you’ve provided to

send you your travel documentation. We’re entitled to assume that the email address

you’ve provided is correct and that you understand and accept the risks associated

with using this form of communication.

Al Jannah Disclaimer

32.We try to ensure that the information contained on our website and in our

promotional material is accurate and up to date. However, third party service

providers can change, and errors can regrettably occur. We reserve the right to

amend and/or give notice to any significant changes at the time of booking and

recommend that you undertake a level of independent research or speak to one of

our trained sales advisors should you wish to clarify any information.

By providing a deposit to Al Jannah or its representatives you and members of your party are

agreeing

to abide by these terms and conditions.

                                    Al Jannah Booking Terms and Conditions

 Definitions:

“Client” means the client to whom Al Jannah is providing the Services.

“Al Jannah ” means S&V Invest Limited, its subsidiaries and any of its

subcontractors.

“Lead Name” means the first named person on the booking.

“Services” means the services the client will receive from Al Jannah .

 “Initial Deposit” means deposit/ agreed with the client to hold and secure the dates. This is

non-refundable.

“Security deposit” means a refundable security deposit will be take upon final balance

payment. This will be of MAD500 per person and will be refunded 7-14 days upon return

from your trip – provided any damage has not occurred to the accommodation. This is in

place in the event of any damages or breakages that occur during your stay within the villa

and its property and car hire

“Data” means Client data to the extent that it relates to their requirements for Services or is

necessary for the proper provision of the Services to the Client

“Normal Working Hours” means our drivers need a minimum of 7 hours rest before they start

attending to your needs the following day.

Booking with Al Jannah

1. Before travelling to Marrakech, we advise all our clients to visit the United Kingdom

Foreign Travel Advice at https://www.gov.uk/foreign-travel-advice/morocco for travel

advice. The advice can change, so please check regularly for updates.

2. Virtually all countries have public holidays, religious or otherwise. The festivities

may temporarily disrupt your holiday and some religious holidays such as

Ramadan, which affects many Muslim countries, may result in a reduction of

facilities and entertainment. Regional festivals and events may also take place

throughout the year. They can be somewhat chaotic but are generally great fun to

be a part of. The appropriate Tourist Offices are happy to supply more detailed

information.

Lead name

3. By making a booking, in any form of communication, either by phone, email, WhatsApp, SMS messaging the first named person on the booking agrees on behalf of

themselves and all persons detailed on the booking that:

a) he/she has read these terms and conditions and has the authority to and does

agree to be bound by them;

b) he/she accepts that it is their responsibility to ensure that members of their party

have been provided with these terms and conditions.

b) he/she consents to our use of information in accordance with our Privacy Policy;

c) he/she is over 18 years of age and where placing an order for services with age

restrictions declare that he/she and all members of the party are of the appropriate

age to purchase those services;

d) he/she accepts financial responsibility for payment of the booking on behalf of all

persons detailed on the booking.

e) agrees that the deposit paid to Al Jannah and/or its representatives to secure the date of the booking is non-refundable.

F) agrees to have appropriate travel insurance for all the guests with appropriate cover for all

Deposits

4. All bookings require an initial deposit an amount agreed by Al Jannah (and/or its representatives) and client to hold and secure the dates. This is non-refundable.

5. In addition to the initial deposit, clients are required to provide a security deposit of

500MAD upon arrival to cover any damage to the accommodation. If no damage has

occurred, the security deposit will be returned to the client 7-14 days after departure

from Marrakech.

Payment

6. Final booking fees may fluctuate depending on the exchange rate at the time of

purchase (current period rate 11.5-12.5MAD to £1)

7. Any outstanding balance is required to be paid in full four calendar weeks prior to the

date of travel.

Payment methods available;

• S&V Investments Ltd and or its representatives

Bank Name – Barclays

Acc number – 43597628

Sort Code – 20-46-57

Accommodation

8. All villa check-ins are from 2pm (unless prior arrangements have been made)

9. All villa check-out is by 12pm midday (unless prior arrangements have been made)

10. All clients are reminded that all possessions and property they own during their stay

in Marrakech are their own responsibility and Al Jannah does not accept

any liability for any loses or damages to any property/goods/cash in Marrakech.

11. Drugs and Contraband – All illegal substances and drugs are prohibited within all

villas and any client found in possession or in use of these with be asked to leave the

villa immediately and without refund.

Cancellation

12. Any cancellations after the initial deposit has been paid but prior to 4 weeks stay will

result in a forfeit of the deposit.

13. Any cancellation 4 weeks or less from the date of stay will result in a full balance

payment being held towards costs and charges and is not refundable.

Once the booking is made the client has entered into a legally binding contract. If the clients cancels, for whatever reason (including medical and weather related) then no refund of the deposit will be due. A holiday cancellation protection plan should be taken out to cover forced cancellations and appropriate travel insurance should be in place to cover all risks.

We recommend and expect that the guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.

Other changes

14. If you wish to make any other change to your booking at any time after our booking

confirmation has been issued, we will try but cannot promise to meet your request.

On some occasions, if members of a group booking withdraw, there are fixed costs

which mean the remaining travelling party must pay more per person. We require

your authority in writing before we can make any change. In the event that any

change is requested in relation to a group booking we require the authority in writing

of the lead name before we can make the change.

15. In the above case, an administration charge will be payable of £30 per person where

your request is received by us 60 days or more prior to your date of departure and

£50 per person where the request is received less than 60 days prior to your date of

departure. This charge is non-refundable.

16. We will not pay compensation or accept any liability where any change is due to

circumstances outside of our reasonable control, including (without limitation) any

strikes, lockouts or other industrial action; labour disputes; acts of God; war; riot; civil

commotion; malicious damage; compliance with any law or governmental order, rule

regulation or direction; impossibility of the use of any means of public or private

transport or any action of any government or regulatory body; accident; break-down

of plant and machinery; fire; flood or storm; other adverse weather conditions

(including heavy rainfall, hail, snow, fog or frost) affecting any airport, port or any

other transport link, embarkation or disembarkation point and their operation; flight

delays; other matters affecting air traffic control (including failure of equipment,

systems and software); siege; acts of terrorism; police or security alerts or

precautionary measures take.

Special requirements

17. If you have any special requirements (dietary or otherwise) you must inform us of

these at the time of booking so that we can pass these onto our third-party service

providers. We cannot guarantee that your requirements will be met, however, and we

are not liable to you in the event that your wishes are not met.

Your responsibility

18. It is your responsibility to ensure that you and everyone travelling with you have valid

passports, appropriate visas and vaccinations.

19. You must be fully insured for your holiday and must make sure that all of the

activities which you will be carrying out are covered by such insurance.

20. You are responsible for ensuring that any existing medical conditions or disabilities

which may require assistance are declared to us before you book your holiday or, if

newly diagnosed, before your due date of departure so that we can pass these

details on to our third-party service providers in good time. We are not in any

circumstances liable if the third-party service provider cannot accommodate your

requirements as a result of any medical condition or disability.

21. You are responsible for your behaviour and that of your party. We and our third party

service providers reserve the right to refuse your booking or remove you and/or any

member of your party from any transport, accommodation if you or any member of

your party is under the influence of recreational drugs; if you are or we reasonably

believe that you are in unlawful possession of drugs; or are behaving violently,

disruptively, dangerously or irresponsibly or in any manner whatsoever which

presents a risk to others or is causing a nuisance or annoyance to others. No refund

will be given, or compensation paid, and no costs or expenses for which you become

liable or which are incurred by you will be made by us or be recoverable by you from

us in such circumstances.

Damages and behaviour

22. In the event of any damage or breakage that may occur, Al Jannah  will

seek to reimburse all costs through the initial security deposit provided. In the event

of the security deposit being below damage or breakage costs, Al Jannah

would seek Immediate reimbursement.

Our commitment to you

23. At Al Jannah we pride ourselves on delivering a premium, luxury

experience to all our clients. Client satisfaction is at the heart of what we do and we

commit to ensuring that you experience the best that Marrakech has to offer.

24. We are not liable to you where our failure or the improper performance of any of our

obligations to you is due to:

• any fault or failure of you or of any member of your party

• any fault or failure of any third party unconnected with us and the provision of the

services for which you have contracted with us to provide which are unforeseeable or

unavoidable

• circumstances beyond our or beyond our third-party service providers reasonable

control.

25. Our third-party service providers and our local representatives are instructed not to

act as our agents in booking any alternative activities other than those approved and

offered by us and which you have purchased directly from us. Any assistance they

may offer at your request in relation to such activities does not imply they have acted

as our agent or with our authority or approval. We are not responsible for such

activities and have no liability to you in respect of any of them.

Complaints

26. Despite our best endeavours to ensure your holiday runs as smoothly as possible,

problems can occur. If you do experience difficulties that cannot be dealt with at the

time by the Ground Manager, then please contact (where applicable) our office.

27. We will be unable to help if you only mention the issue on your return from holiday.

During your holiday, you can reach us by email, WhatsApp ,SMS or phone.

Emergency

28. If you have a medical emergency, you must notify your travel insurance providers on

their 24-hour emergency telephone number (which should be visible on the cover

note).

Data

29.By making a booking with us, we will process the personal information we receive

from you (about you and the people travelling with you), in the following ways: to

enable us to arrange the travel services you have booked (which will include passing

your information to third party service providers, such as villa owners, hoteliers and

our technology partners to administer the services we provide, and may involve

sending your information to countries that don’t have an equal level of privacy

legislation to that in the UK); for our own market research and analysis purposes; for

improving customer service; for the detection and prevention of fraud or other crime

(which may include providing your information to organisations such as banks and

credit card companies, or the police); for compliance with legal requirements (which

will include passing your information to public authorities such as customs and

immigration) and for marketing contact by means of email, post, SMS and/or

telephone if you’ve agreed we can, or if we’re providing you with offers and

information on similar products and services to those you have purchased (and you

haven’t have opted out of such marketing at the time of booking).

30. We may need to collect information from you (or the people travelling with you), that

is sensitive personal data because it relates to a medical condition or dietary

requirement. When you give us this information you agree to allow us to process this

and pass this to our third-party service providers where necessary to make the

arrangements you require.

31. Telephone calls to us may be recorded for training and quality purposes and for

preventing/ detecting crime. If you’ve booked with us via our website, or if you’ve

chosen for us to contact you by email, we’ll use the email address you’ve provided to

send you your travel documentation. We’re entitled to assume that the email address

you’ve provided is correct and that you understand and accept the risks associated

with using this form of communication.

Al Jannah Disclaimer

32.We try to ensure that the information contained on our website and in our

promotional material is accurate and up to date. However, third party service

providers can change, and errors can regrettably occur. We reserve the right to

amend and/or give notice to any significant changes at the time of booking and

recommend that you undertake a level of independent research or speak to one of

our trained sales advisors should you wish to clarify any information.

By providing a deposit to Al Jannah or its representatives you and members of your party are

agreeing

to abide by these terms and conditions.

Marrakech Office: Immo Hamdane, Office 50, Gueliz, Marrakech, 40000.

Definitions:

“Client” means the client to whom Al Jannah Villa Marrakech is providing the Services.

“Al Jannah Villa Marrakech ” means Al Jannah Villa Marrakech Limited, its subsidiaries and any of its subcontractors.

“Lead Name” means the first-named person on the booking.

“Services” means the services the client will receive from Al Jannah Villa Marrakech as described in a Packaged Service Description

“Third Party Service Providers” means accommodation (hotels, villas), restaurants, bars and transport providers.

“Initial Deposit” means deposit/ agreed with the client to hold and secure the dates. This is non-refundable. “Security deposit” means a refundable security deposit will be taken upon final balance payment. This will be of MAD500 per person and will be refunded 7-14 days upon return from your trip – provided any damage has not occurred to the accommodation. This is in place in the event of any damages or breakages that occur during your stay within the villa and its property and car hire

“Data” means Client data to the extent that it relates to their requirements for Services or is necessary for the proper provision of the Services to the Client

“Normal Working Hours” means our drivers need a minimum of 7 hours rest before they start attending to your needs the following day. The maids usually work from 7 am-5.30 pm unless an arrangement has been agreed with Al Jannah Villa Marrakech beforehand.

“Packaged Service Description” or “PSD” means the document agreed by the parties which specify the Services to be provided and the requirements for their provision.

Please read the following terms and conditions carefully, as they form the basis of your package contract with Al Jannah Villa Marrakech and set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them.

Booking with Al Jannah Villa Marrakech

1. Al Jannah Villa Marrakech acts as an intermediary between our clients and third-party service providers, providing a luxury travel experience to Marrakech.

2. Al Jannah Villa Marrakech provides premium bespoke services to our clients. All third-party service providers have been inspected to the highest standard by an Al Jannah Villa Marrakech Representative. We pride ourselves on quality and whilst inspections are carried out on a regular basis, we are unable to take responsibility for how accommodation is maintained and run on a day to day basis.

3. Where services are booked with Al Jannah Villa Marrakech, your contract will be with us and our full booking conditions apply. Further conditions are also applied by our third-party service providers and together these make the ‘conditions of contract’ and constitute the entire agreement between you and Al Jannah Villa Marrakech.

4. Our third-party service providers terms and conditions apply at all times. These terms and conditions can be found on their websites. We can also provide you with a copy at the time of booking, upon request. By proceeding with a booking, you acknowledge that you have read and understood all of the terms and conditions stated here and agree to be bound by them.

5. All information provided by Al Jannah Villa Marrakech regarding third-party service providers is provided in good faith. We do not accept responsibility or liability for any changes to third party terms and conditions.

Marrakech

6. Before travelling to Marrakech, we advise all our clients to visit the United Kingdom Foreign Travel Advice at https://www.gov.uk/foreign-travel-advice/morocco for travel advice. The advice can change, so please check regularly for updates.

7. Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays such as Ramadan, which affects many Muslim countries, may result in a reduction of facilities and entertainment. Regional festivals and events may also take place throughout the year. They can be somewhat chaotic but are generally great fun to be a part of. The appropriate Tourist Offices are happy to supply more detailed information.

Lead name

8. By making a booking, the first-named person on the booking agrees on behalf of themselves and all persons detailed on the booking that:

a) he/she has read these terms and conditions and has the authority to and does agree to be bound by them; b) he/she accepts that it is their responsibility to ensure that members of their party have been provided with these terms and conditions. b) he/she consents to our use of information in accordance with our Privacy Policy;

c) he/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services; d) he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

Deposits

9. All bookings require an initial deposit of [agreed by Al Jannah Villa Marrakech and the client] to hold and secure the dates. This is non-refundable.

10. In addition to the initial deposit, clients are required to provide a security deposit of 500MAD upon arrival to cover any damage to the accommodation. If no damage has occurred, the security deposit will be returned to the client 7-14 days after departure from Marrakech.

Payment

11. Final booking fees may fluctuate depending on the exchange rate at the time of purchase (current period rate 11.5-12.5MAD to £1)

12. Any outstanding balance is required to be paid in full four calendar weeks prior to the date of travel.

Accommodation

13. All villa check-ins are from 2 pm (unless prior arrangements have been made)

14. All villa check-out is by 12pm midday (unless prior arrangements have been made)

15. All clients are reminded that all possessions and property they own during their stay in Marrakech are their own responsibility and Al Jannah Villa Marrakech does not accept any liability for any loss or damages to any property/goods/cash in Marrakech.

16. Drugs and Contraband – All illegal substances and drugs are prohibited within all villas and any client found in possession or in use of these with being asked to leave the villa immediately and without refund.

Restaurants, Clubs and Bars

17. From time to time day parties, bars, restaurants and clubs will announce special events with little notice. In this case, clients will have the option to cancel their table or continue with their booking and pay the new cost.

18. Al Jannah Villa Marrakech accepts no liability for the music or DJ line up. Any alteration to the music or DJ line up is purely at the discretion of the club’s management.

19. The venues reserve the right of admission.

20. Al Jannah Villa Marrakech is only acting as a concierge and is booking on behalf of the client. Al Jannah Villa Marrakech is not the principle to this booking and as such takes no liability for the fulfilment of the venues duties (e.g quality of service, music, lighting, entertainment, etc).

21. ** By sending Al Jannah Villa Marrakech a payment you are agreeing to the points noted above**.

Experiences

22. We are able to offer assistance and reserve certain experiences and activities for you in Marrakech, for which you pay locally. In these circumstances, we only act as a booking agent for the operator of the excursion or activity concerned. Your contract will, therefore, be with them and it does not form part of your contracted holiday arrangements with us. The contract will be subject to the local operator’s terms and conditions, some of which may exclude or limit its liability to you and will be governed by the local law and jurisdiction which applies. Al Jannah Villa Marrakech accepts no liability for any breach of contract or negligent act or omission of any excursion/activity provider.

Cancellation

23. Any cancellations after the initial deposit have been paid but prior to 4 weeks stay will result in a forfeit of the deposit.

24. Any cancellation 4 weeks or less from the date of stay will result in a full balance payment being held towards costs and charges and is not refundable.

Other changes

25. If you wish to make any other change to your booking at any time after our booking confirmation has been issued, we will try but cannot promise to meet your request. On some occasions, if members of a group booking withdraw, there are fixed costs which mean the remaining travelling party must pay more per person. We require your authority in writing before we can make any change. In the event that any change is requested in relation to a group booking, we require the authority in writing of the lead name before we can make the change.

26. In the above case, an administration charge will be payable of £30 per person where your request is received by us 60 days or more prior to your date of departure and £50 per person where the request is received less than 60 days prior to your date of departure. This charge is non-refundable.

27. We will not pay compensation or accept any liability where any change is due to circumstances outside of our reasonable control, including (without limitation) any strikes, lock-outs or other industrial action; labour disputes; acts of God; war; riot; civil commotion; malicious damage; compliance with any law or governmental order, rule regulation or direction; impossibility of the use of any means of public or private transport or any action of any government or regulatory body; accident; break-down of plant and machinery; fire; flood or storm; other adverse weather conditions (including heavy rainfall, hail, snow, fog or frost) affecting any airport, port or any other transport link, embarkation or disembarkation point and their operation; flight delays; other matters affecting air traffic control (including failure of equipment, systems and software); siege; acts of terrorism; police or security alerts or precautionary measures taken.

Special requirements

28. If you have any special requirements (dietary or otherwise) you must inform us of these at the time of booking so that we can pass these onto our third-party service providers. We cannot guarantee that your requirements will be met, however, and we are not liable to you in the event that your wishes are not met.

Your responsibility

29. It is your responsibility to ensure that you and everyone travelling with you have valid passports, appropriate visas and vaccinations.

30. You must be fully insured for your holiday and must make sure that all of the activities which you will be carrying out are covered by such insurance.

31. You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before you book your holiday or, if newly diagnosed, before your due date of departure so that we can pass these details on to our third-party service providers in good time. We are not in any circumstances liable if the third-party service provider cannot accommodate your requirements as a result of any medical condition or disability.

32. You are responsible for your behaviour and that of your party. We and our third-party service providers reserve the right to refuse your booking or remove you and/or any member of your party from any transport, accommodation if you or any member of your party is under the influence of recreational drugs; if you are or we reasonably believe that you are in unlawful possession of drugs; or are behaving violently, disruptively, dangerously or irresponsibly or in any manner whatsoever which presents a risk to others or is causing a nuisance or annoyance to others. No refund will be given, or compensation paid, and no costs or expenses for which you become liable or which are incurred by you will be made by us or be recoverable by you from us in such circumstances.

Damages and behaviour

33. In the event of any damage or breakage that may occur, Al Jannah Villa Marrakech will seek to reimburse all costs through the initial security deposit provided. In the event of the security deposit being below damage or breakage costs, Al Jannah Villa Marrakech would seek Immediate reimbursement.

Our commitment to you

34. At Al Jannah Villa Marrakech we pride ourselves on delivering a premium, luxury experience to all our clients. Client satisfaction is at the heart of what we do and we commit to ensuring that you experience the best that Marrakech has to offer.

35. We are not liable to you where our failure or the improper performance of any of our obligations to you is due to: • any fault or failure of you or of any member of your party • any fault or failure of any third party unconnected with us and the provision of the services for which you have contracted with us to provide which are unforeseeable or unavoidable • circumstances beyond our or beyond our third-party service providers reasonable control.

36. Our third-party service providers and our local representatives are instructed not to act as our agents in booking any alternative activities other than those approved and offered by us and which you have purchased directly from us. Any assistance they may offer at your request in relation to such activities does not imply they have acted as our agent or with our authority or approval. We are not responsible for such activities and have no liability to you in respect of any of them.

Complaints

37. Despite our best endeavours to ensure your holiday runs as smoothly as possible, problems can occur. If you do experience difficulties that cannot be dealt with at the time by the Ground Manager, then please contact Al Jannah Villa Marrakech.

38. We will be unable to help if you only mention the issue on your return from holiday. During your holiday, you can reach us by email, SMS or phone.

Emergency

39. If you have a medical emergency, you must notify your travel insurance providers on their 24-hour emergency telephone number (which should be visible on the cover note).

Data

40. By making a booking with us, we will process the personal information we receive from you (about you and the people travelling with you), in the following ways: to enable us to arrange the travel services you have booked (which will include passing your information to third party service providers, such as villa owners, hoteliers and our technology partners to administer the services we provide, and may involve sending your information to countries that don’t have an equal level of privacy legislation to that in the UK); for our own market research and analysis purposes; for improving customer service; for the detection and prevention of fraud or other crime (which may include providing your information to organisations such as banks and credit card companies, or the police); for compliance with legal requirements (which will include passing your information to public authorities such as customs and immigration) and for marketing contact by means of email, post, SMS and/or telephone if you’ve agreed we can, or if we’re providing you with offers and

information on similar products and services to those you have purchased (and you haven’t have opted out of such marketing at the time of booking).

41. We may need to collect information from you (or the people travelling with you), that is sensitive personal data because it relates to a medical condition or dietary requirement. When you give us this information you agree to allow us to process this and pass this to our third-party service providers where necessary to make the arrangements you require.

42. Telephone calls to us may be recorded for training and quality purposes and for preventing/ detecting crime. If you’ve booked with us via our website, or if you’ve chosen for us to contact you by email, we’ll use the email address you’ve provided to send you your travel documentation. We’re entitled to assume that the email address you’ve provided is correct and that you understand and accept the risks associated with using this form of communication.

Al Jannah Villa Marrakech Disclaimer

43. We try to ensure that the information contained on our website and in our promotional material is accurate and up to date. However, third-party service providers can change, and errors can regrettably occur. We reserve the right to amend and/or give notice to any significant changes at the time of booking and recommend that you undertake a level of independent research or speak to one of our trained sales advisors should you wish to clarify any information.

By providing a deposit to Al Jannah Villa Marrakech LTD you and members of your party are agreeing to abide by these terms and conditions.